FAQ
Quick answers to the questions we hear most. Still stuck? Get in touch.
Where do you deliver?
We deliver nationwide, anywhere in South Africa.
How much is shipping?
Shipping is a flat R100 — and it's free on all orders over R1 000.
How long does delivery take?
Orders are usually delivered within 7–10 business days.
Do you offer a discount for new customers?
Yes! Use code WELCOME15 at checkout for 15% off your first order.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro and American Express, securely processed through Yoco.
Can I return or exchange an item?
If something isn't right, email us within 14 days of delivery and we'll help with a return or exchange. Items should be unused and in their original packaging.
How do I contact you?
Email Pawhaven.pets@outlook.com or call/WhatsApp 071 144 4241.